> ## Documentation Index
> Fetch the complete documentation index at: https://help.ratemyflat.co.nz/llms.txt
> Use this file to discover all available pages before exploring further.

# ratemyflat help centre

> Anonymous, verified reviews of New Zealand rental homes — and the Healthy Homes resources to back them.

ratemyflat helps renters in Aotearoa see what a home is really like before they sign — and helps owners and property managers make their good homes visible. This help centre covers how the platform works, your rights under the **Healthy Homes Standards**, and what to do if a home doesn't measure up.

## Start here

<CardGroup cols={2}>
  <Card title="What is ratemyflat?" icon="house" href="/getting-started/what-is-ratemyflat">
    The short version: anonymous, verified reviews of NZ rentals — designed to be useful to the next tenant.
  </Card>

  <Card title="How ratemyflat works" icon="circle-info" href="/getting-started/how-ratemyflat-works">
    What's free to view, what needs an account, and how reviews flow into a home's score.
  </Card>

  <Card title="Privacy & anonymity" icon="shield-check" href="/getting-started/privacy-and-anonymity">
    How we keep your identity private when you leave a review.
  </Card>

  <Card title="Writing a review" icon="pen" href="/tenants/writing-a-review">
    The seven domains a review covers and how to write one that helps the next renter.
  </Card>
</CardGroup>

## Healthy Homes Standards

The five standards that every rental in New Zealand must meet — and what to do when they aren't met.

<CardGroup cols={3}>
  <Card title="Heating" icon="fire" href="/healthy-homes/heating" />

  <Card title="Insulation" icon="layer-group" href="/healthy-homes/insulation" />

  <Card title="Ventilation" icon="wind" href="/healthy-homes/ventilation" />

  <Card title="Moisture & drainage" icon="droplet" href="/healthy-homes/moisture-and-drainage" />

  <Card title="Draught stopping" icon="wind-warning" href="/healthy-homes/draught-stopping" />

  <Card title="Making a complaint" icon="scale-balanced" href="/healthy-homes/making-a-complaint" />
</CardGroup>

## Need to talk to a human?

We answer email at [hello@ratemyflat.co.nz](mailto:hello@ratemyflat.co.nz). For urgent housing-quality issues, talk to **Tenancy Services** ([0800 836 262](tel:0800836262)) or your local **Tenancy Compliance and Investigations Team** at MBIE.