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Documentation Index

Fetch the complete documentation index at: https://help.ratemyflat.co.nz/llms.txt

Use this file to discover all available pages before exploring further.

ratemyflat helps renters in Aotearoa see what a home is really like before they sign — and helps owners and property managers make their good homes visible. This help centre covers how the platform works, your rights under the Healthy Homes Standards, and what to do if a home doesn’t measure up.

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Start here

What is ratemyflat?

The short version: anonymous, verified reviews of NZ rentals — designed to be useful to the next tenant.

How ratemyflat works

What’s free to view, what needs an account, and how reviews flow into a home’s score.

Privacy & anonymity

How we keep your identity private when you leave a review.

Writing a review

The seven domains a review covers and how to write one that helps the next renter.

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Healthy Homes Standards

The five standards that every rental in New Zealand must meet — and what to do when they aren’t met.

Heating

Insulation

Ventilation

Moisture & drainage

Draught stopping

Making a complaint

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Need to talk to a human?

We answer email at hello@ratemyflat.co.nz. For urgent housing-quality issues, talk to Tenancy Services (0800 836 262) or your local Tenancy Compliance and Investigations Team at MBIE.