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ratemyflat distinguishes between verified and unverified reviews so the Healthy Homes Score reflects evidence-backed experience, not just opinion. Both kinds are visible on the home’s profile; verified ones simply count for more.

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What is a verified review?

A verified review is one where the tenant has uploaded evidence proving they lived in the home. Accepted evidence includes:
  • A signed tenancy agreement.
  • A bond lodgement or refund form.
  • A utility bill in their name at that address.
  • A letter from a property manager or landlord.
Once the verification team confirms the document is legitimate, the review receives a Verified badge.

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Why verification matters

A verified badge means the feedback comes from someone who actually lived there — dealt with the heating in winter, the bathroom ventilation, the noise from the street.

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Impact on scores

Verified reviews carry more weight in the Healthy Homes Score than unverified ones. So evidence-backed feedback has the largest hand in shaping a home’s reputation — which is what makes the score useful to the next person looking.

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Unverified reviews

Unverified reviews are still useful and stay public on the home’s profile. They just have less impact on the overall score because the relationship to the home hasn’t been confirmed. When researching a home, look for the Verified badge.

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How to verify your review

Sign up to contribute reviews and verify the homes you’ve lived in.