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Documentation Index

Fetch the complete documentation index at: https://help.ratemyflat.co.nz/llms.txt

Use this file to discover all available pages before exploring further.

The platform is only useful if the data on it is accurate. If you find information on ratemyflat that you believe is incorrect, there are clear paths to have it reviewed.

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Types of corrections

There’s a difference between factual data about a home and the subjective experience shared in reviews — and they’re handled differently.

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Factual data

This includes basic home details such as:
  • The number of bedrooms or bathrooms.
  • Incorrect address mapping.
  • Outdated information about renovations (e.g. a home that’s recently had double glazing installed).

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Review content

We don’t edit or change the opinions expressed by reviewers. But action will be taken if a review breaches the content guidelines, is factually false, or contains harmful content.

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How to request a correction

  1. Identify the error: Note the specific address and the exact information that’s incorrect.
  2. Gather evidence: If you’re claiming a home now meets a standard it previously failed, have your compliance certificates or photos ready.
  3. Contact us: Email hello@ratemyflat.co.nz with your evidence.
  4. Review: The team checks the request against existing data and the evidence you provided.
  5. Update: If the correction is warranted, the record is updated.

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Harmful or false content

If you believe a review is harmful, contains prohibited personal information, or is factually false, you can report it from the review itself. Common report reasons:
  • It’s defamatory or harmful
  • It’s a fake review
  • It contains offensive content
  • It names or targets an individual
  • It contains inaccurate information
When a report is lodged:
  • The team reviews the content against the content guidelines and the Harmful Digital Communications Act 2015.
  • The reviewer may be contacted for clarification.
  • If the content is in breach, it’s removed.

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Anonymity during the process

When processing a correction or a complaint, reviewer identity is never disclosed to a landlord, property manager, or any other third party. The verification process is strictly internal.
For owners and property managers The most effective way to lift a low Healthy Homes Score caused by outdated information is to claim your home and upload current Healthy Homes compliance documents (or a third-party assessment). That’s verified evidence the home now meets the standards.