Any home in Aotearoa can be claimed by its owner, landlord, or authorised property manager. Claiming is the first step toward managing how a home appears to prospective tenants — and putting evidence of its quality where they’ll see it.Documentation Index
Fetch the complete documentation index at: https://help.ratemyflat.co.nz/llms.txt
Use this file to discover all available pages before exploring further.
Who can claim a home
Claims are restricted to people with a legal relationship to the home:- Private landlords: Owners who manage their own rentals.
- Homeowners: Owners who may not currently be renting the home but want to manage its profile.
- Property managers: Professionals or agencies authorised by the owner to manage the home and its tenancies.
How to claim a home
Use the search bar on ratemyflat.co.nz to find the home by address. If it doesn’t appear in search results yet, you can add it.
What happens next
Once you submit your claim, the relationship moves into a pending state.- Document upload: You’ll be prompted to upload documents to verify your relationship. See Verifying ownership for accepted documents.
- Review: The ratemyflat verification team checks your documents.
- Approval: Once confirmed, your status changes to verified.
Benefits of verification
While a claim is pending, you don’t have access to the home’s private management tools. Once the verification team approves your claim, you can:- Edit home details: Update beds, baths, and floor area.
- Manage photos: Upload exterior and interior photos.
- Upload compliance and quality evidence: Healthy Homes compliance statements, insulation certificates, third-party assessment reports.
- Report reviews: If you believe a review breaches the content guidelines, you can flag it for review.