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Any home in Aotearoa can be claimed by its owner, landlord, or authorised property manager. Claiming is the first step toward managing how a home appears to prospective tenants — and putting evidence of its quality where they’ll see it.

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Who can claim a home

Claims are restricted to people with a legal relationship to the home:
  • Private landlords: Owners who manage their own rentals.
  • Homeowners: Owners who may not currently be renting the home but want to manage its profile.
  • Property managers: Professionals or agencies authorised by the owner to manage the home and its tenancies.

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How to claim a home

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What happens next

Once you submit your claim, the relationship moves into a pending state.
  1. Document upload: You’ll be prompted to upload documents to verify your relationship. See Verifying ownership for accepted documents.
  2. Review: The ratemyflat verification team checks your documents.
  3. Approval: Once confirmed, your status changes to verified.

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Benefits of verification

While a claim is pending, you don’t have access to the home’s private management tools. Once the verification team approves your claim, you can:
  • Edit home details: Update beds, baths, and floor area.
  • Manage photos: Upload exterior and interior photos.
  • Upload compliance and quality evidence: Healthy Homes compliance statements, insulation certificates, third-party assessment reports.
  • Report reviews: If you believe a review breaches the content guidelines, you can flag it for review.
Good homes stand out. Claiming yours puts the proof where prospective tenants will actually see it — alongside the address, before they apply.