Verification is what separates a claim from a confirmed relationship. Without it, anyone could edit anyone’s home — which would defeat the point of the platform.Documentation Index
Fetch the complete documentation index at: https://help.ratemyflat.co.nz/llms.txt
Use this file to discover all available pages before exploring further.
Why verify?
Verified owners and property managers unlock the ability to:- Manage the public profile — photos, descriptions, and home details.
- Upload statutory documents like Healthy Homes compliance statements and insulation certificates.
- Upload third-party assessment reports that prove the quality of the home.
- Report reviews that breach the content guidelines.
Accepted documents
The documents required depend on whether you’re the legal owner or an authorised property manager. The verification team checks they’re current and match the LINZ (Land Information New Zealand) record for the home.Documents for owners and landlords
Documents for owners and landlords
- Record of Title: A current copy of the property title showing your name as the registered proprietor.
- Proof of ownership: Official correspondence from a solicitor or local council (e.g. a rates demand) addressed to you at the home’s address.
- Landlord-side tenancy agreement: A signed copy of a current or recent tenancy agreement naming you as the landlord.
- Bond receipt: A copy of the bond lodgement receipt from Tenancy Services.
Documents for property managers
Documents for property managers
- Property management agreement: A signed authority or agreement between the owner and your agency.
- Agency authorisation: Proof you’re an employee or representative of the agency managing the home.
- Tenancy agreement: A signed agreement naming your agency as the manager for the home.
The verification process
The ratemyflat verification team reviews submissions and looks for clear, legible documents that confirm the link between you and the home.- Notifications: You’ll receive an email once your verification is processed.
- Security: Documents are used only to verify your relationship to the home and are stored securely.
If your verification is rejected
If the verification team can’t confirm the relationship from the documents provided, the claim is set to inactive and you’ll receive an email explaining what was missing or why the document wasn’t accepted. Common reasons for rejection:- Documents that are expired or outdated.
- Names on the documents not matching your account name.
- Low-quality images that are unreadable.