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Documentation Index

Fetch the complete documentation index at: https://help.ratemyflat.co.nz/llms.txt

Use this file to discover all available pages before exploring further.

Once your claim is verified, you control how the home is represented on ratemyflat. The most useful thing you can do is replace assumed quality with proven quality — third-party assessments, certificates, and accurate details.

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The two highest-impact actions

Most rental quality in Aotearoa is self-certified. The signals that stand out are the ones you didn’t sign yourself.

Get a verified third-party assessment

An accredited home performance advisor — for example a HomeFit-certified assessor — inspects the home and issues a report covering heating, ventilation, insulation, draughts, and moisture. The report lands on the home’s profile and lifts the Healthy Homes Score from self-certified to evidence-backed.

Upload evidence of quality

Insulation certificates, electrical reports, code compliance certificates, healthy homes compliance statements. Any document that proves what’s there beats any description of it.
After that, accurate details and good photos do the rest.

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Editing home details

Verified owners and property managers can update the home’s core details. Keep them current — incorrect specs damage trust faster than missing ones:
  • Beds and baths: The number of legal bedrooms and bathrooms.
  • Floor area: Total square metres.
  • Description: A direct, factual summary of the home’s features and recent improvements. Skip marketing language — tenants are reading this to make a decision, not be persuaded.

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Adding photos

Good photos showcase a well-maintained home. Upload to both the exterior and interior galleries.
Photo guidelines
  • Use wide-angle shots in good light.
  • Cover the kitchen, bathroom, living spaces, and outdoor areas.
  • Do not include people, pets, or neighbours’ homes.
  • Do not include identifying signage or sensitive security features.

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Sharing compliance documents

Beyond the third-party assessment above, other documents you can upload to demonstrate quality:
  • Healthy Homes Compliance Statement: Evidence of compliance with the five standards (heating, insulation, ventilation, moisture and drainage, draught stopping).
  • Insulation Certificate: Confirms R-values and installation dates.
  • Code Compliance Certificate (CCC): For recent builds or major renovations.
  • Trade reports: Electrical, plumbing, or fire safety reports that demonstrate the home is safe and well-maintained.

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Reviews and reports

Reviews on ratemyflat are anonymous and stay anonymous. Owners and property managers see the same reviews the public sees — there’s no separate “private” version. There’s also no reply feature: the platform is built so reviews stand on their own merit, not as a debate. If you believe a review breaches the content guidelines, you can report it from the review itself. Common report reasons:
  • It’s defamatory or harmful
  • It’s a fake review
  • It contains offensive content
  • It names or targets an individual
  • It contains inaccurate information
We don’t remove reviews simply because an owner disagrees with the feedback. Reports are triaged against the content guidelines and the Harmful Digital Communications Act 2015 — not against whether the review is flattering.
For more on how reports are handled, see making a complaint.